Hi, today 6/16/08 @ 8:30AM I called in customer service for clarification of my insurance discount and this is my 1st time ever that I've encountered with a very rude repre. name Dionna.
She raised her voice @ me and i hate the fact that she lies to me about transferred my call to another Repre. Emily. She never transfer my call b/c there is ringing or leave a message if Emily is not in her office. (I guess she afraid that i would tell Emily how rude she is w/ me).
Dionna told me that Emily is not in the office, but right after that i called Emily and she is in her office and was able to assist me with all my questions. I felt very bad about this experience, I thought that a huge company like Metlife should be built in the trust and honesty policy with customers.