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1.7

My father worked for Met for 40 years. I've always had Metropolitan Insurance.

I've had homes insured with Met for 25 years. So, I always had faith in Met. Until now. I had a roof leak at a rental house (1 of 2) and wasn't sure if insurance would cover it, I filed a claim, an adjuster made an inspection and it was determined that the cost of repairs didn't exceed the deductible.

That was May 2020. Fast-forward to November 20. I receive a call from my mortgage company saying my insurance was being non renewed. Shocked, I called Met.

The first phone call lasted 1 hour and 50 minutes. I was finally told that the adjuster recommended nonrenewal due to the repairs needed. They had been sending paperwork to the wrong address for months. (I have had multiple issues with getting Met to correct inaccuracies with contact information.

Apparently they work across multiple systems which don't communicate.) I now had 10 days to supply proof of the repairs. No problem. My second phone call lasted 40 minutes and I finally got someone willing to accept the emailed documents. Nothing happened.

On the third phone call which lasted 1 hour and 35 minutes, I tried d to find out the status of my policy. I was told that despite their error informing me in a timely manner of the need to produce proof of repairs, the policy was not renewed. I was sent to one of their off-brand companies to re-insure the property. At a higher rate.

With higher deductibles. Each phone call requires at least 30 minutes to get through the gatekeepers of customer service - a 'round the world extravaganza of foreign call centers - to get to someone who may or may not help you. I was transferred at least 6 times on the two long calls and had to repeat the whole story each time. I will be looking to move all of my policies from Met.

I am so disappointed and disgusted that they would treat a good customer this way. Twenty-five years. Homeowners insurance, landlord insurance, boat insurance, auto insurance. And, not one person in authority could be bothered to speak with me about my problem.

Go anywhere else but Met. I'd give them zero stars if I could.

User's recommendation: Get your insurance ANYWHERE but Met.

Location: Norfolk, Virginia

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MetLife will bend you over and drive it home every chance that you give them. So donโ€™t!!!

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