Metlife Reviews and Complaints
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1
ISSUE RESOLVED
313
TOTAL REVIEWS
$1.6M
CLAIMED LOSSES
$17K
AVG LOSS
75.9K
PAGE VIEWS
What's your story with this company?
Ask a Question About Metlife
Cons
- Customer service
- Delay delay
- Not trustworthy
Pros
- Operators who have been helpful
- No one
- When we had an advisor
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- Latest review first
- Most helpful reviews first
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Most Helpful
On 01/10/2019, I received a MetLife billing statement regarding my auto insurance, indicating a 50% rate increase. On 01/11/2019, I called MetLife and was told that the increase was due to an accident I had on 07/06/2016. My MetLife Agent told me (for the first time...
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1 comment
Metlife settled because the other party had an attorney and threatened suit if their client didn't get some money. Cheaper to pay than to litigate. You can get a free consult with an attorney to see if you have any options at this point, but you will most likely just have to shop around and find another insurance company.
Review
Service
Metlife Auto Insurance
Reason of review
Poor customer service
Loss
$3700
Preferred solution
Full refund
Tags
Metlife in Chicago, Illinois - Beware.
Fraud, misrepresentation, misinformation, high interest rates, lack of information about HUD requirements to applicants, not informed of possible sale of mortgage to third parties. FHA Case # 137-4974463
1 comment
Review
Reason of review
Poor customer service
Loss
$180000
Preferred solution
settlement
Metlife in High Point, North Carolina - File with Insurance Commission
My husband passed away 3 months ago, I have filled out papers they sent, plus more papers that they sent. Still have not received payment
1 comment
Review
Service
Metlife Customer Care
Reason of review
Order processing issue
MetLife has consistently challenged and even denied short and long term disability payments prior to my heart surgery. I have been 2 to 3 weeks proactive in getting documentation to them and they would still find reasons to delay and deny payments. In August 2019...
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Review
Service
Metlife Long Term Disability Insurance
Pros
- Great advertisement
Cons
- Poor service
Reason of review
Bad quality
Loss
$18000
Preferred solution
Pay benefits as required.
Metlife in Seattle, Washington - No customer service.
They have absolutely no customer service. They transfer you to different phone numbers and leave you on hold, and when they do answer, they say it is not their department. They are awful in every way.
Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I bought a car and added it to my policy over the phone. Met life faxed the insurance cards and I went that day to the NY DMV and registered it. I provided the new insurance cards to the DMV with no problems. When I added the new car to my policy I also had cancelled...
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Review
Metlife in Hamburg, New Jersey - No Customer Service
Still waiting on hold for 33 minutes just to get an update on my dad's life insurance.
Review
MetLife Does Not pay claims
Lie insurance laim has been filed for nearly a month and MetLife keeps delaying payment. The Customer NO SERVICE does Not answer the phone ? For both customers and the MetLife Representatives. What has happened @ MetLife that their service has become Terrible ???
Review
Service
Metlife Claim
Metlife in Sparta Township, New Jersey - Terrible Customer Service
How is it acceptable to be in queue for more than an hour to file a claim. I followed the prompts and it pushes me into a queue. I have been trying to contact a claims specialist for several days. Maybe they don't realize that their customers have lives and can't stay on hold for hours.
1 comment
Review
Service
Metlife Life Insurance
Reason of review
Poor customer service
Metlife in Sparta Township, New Jersey - Customer Service Wait Time
It is inexcusable that a customer has to sit in queue for more than an hour to talk to an agent. And this has not happened only once. It's every time you call. I have no idea how the claim will go. How is this acceptable?? I
Review
Metlife in Beaverton, Oregon - Cant understand customer service
Every time i contact them we get a service rep we cant understand they speak very broken English extremely frustrating have to keep repeating answers you can tell they are trying to read you scripted answers and really dont know what they are talking about
Review
Service
Metlife Life Insurance
Cons
- Customer service cant speak understandable english
- Have lousy customer service
Reason of review
Poor customer service
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I have started a social media campaign to bring attention to MetLife lack of appreciation for their customers, as well i am contacting each board member to voice my concerns with MetLife and asking them why they are associated with MetLife.