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Most Helpful
1.3
Details
Metlife - I would never recommend this company.
On 01/10/2019, I received a MetLife billing statement regarding my auto insurance, indicating a 50% rate increase. On 01/11/2019, I called MetLife and was told that the increase was due to an accident I had on 07/06/2016. My MetLife Agent told me (for the first time...
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1 comment
h.kitchener
#1777334

Metlife settled because the other party had an attorney and threatened suit if their client didn't get some money. Cheaper to pay than to litigate. You can get a free consult with an attorney to see if you have any options at this point, but you will most likely just have to shop around and find another insurance company.

Review
#1708013 Review #1708013 is a subjective opinion of poster.
Service
Metlife Auto Insurance
Reason of review
Poor customer service
Loss
$3700
Preferred solution
Full refund
Tags
  • Auto Accident Claim Mishandled

Metlife in Chicago, Illinois - Beware.

Fraud, misrepresentation, misinformation, high interest rates, lack of information about HUD requirements to applicants, not informed of possible sale of mortgage to third parties. FHA Case # 137-4974463
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1 comment
Anonymous
#1778837

I have started a social media campaign to bring attention to MetLife lack of appreciation for their customers, as well i am contacting each board member to voice my concerns with MetLife and asking them why they are associated with MetLife.

Review
#1709541 Review #1709541 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$180000
Preferred solution
settlement

Metlife in High Point, North Carolina - File with Insurance Commission

1.4
Details
My husband passed away 3 months ago, I have filled out papers they sent, plus more papers that they sent. Still have not received payment
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1 comment
Anonymous
#1778833

Sorry to hear about your loss. One of my next steps is to contact the insurance commission in my state as well. I have started a social media campaign, as well as sending messages to each of MetLife board members to bring light to how they miss treat their customers.

Review
#1705372 Review #1705372 is a subjective opinion of poster.
Service
Metlife Customer Care
Reason of review
Order processing issue
1.0
Details
MetLife has consistently challenged and even denied short and long term disability payments prior to my heart surgery. I have been 2 to 3 weeks proactive in getting documentation to them and they would still find reasons to delay and deny payments. In August 2019...
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Review
#1700472 Review #1700472 is a subjective opinion of poster.
Service
Metlife Long Term Disability Insurance
Pros
  • Great advertisement
Cons
  • Poor service
Reason of review
Bad quality
Loss
$18000
Preferred solution
Pay benefits as required.

Metlife in Seattle, Washington - No customer service.

They have absolutely no customer service. They transfer you to different phone numbers and leave you on hold, and when they do answer, they say it is not their department. They are awful in every way.
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Review
#1689202 Review #1689202 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I bought a car and added it to my policy over the phone. Met life faxed the insurance cards and I went that day to the NY DMV and registered it. I provided the new insurance cards to the DMV with no problems. When I added the new car to my policy I also had cancelled...
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Review
#1656291 Review #1656291 is a subjective opinion of poster.

Metlife in Hamburg, New Jersey - No Customer Service

1.0
Details
Still waiting on hold for 33 minutes just to get an update on my dad's life insurance.
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Review
#1645245 Review #1645245 is a subjective opinion of poster.

MetLife Does Not pay claims

Lie insurance laim has been filed for nearly a month and MetLife keeps delaying payment. The Customer NO SERVICE does Not answer the phone ? For both customers and the MetLife Representatives. What has happened @ MetLife that their service has become Terrible ???
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Review
#1638228 Review #1638228 is a subjective opinion of poster.
Service
Metlife Claim

Metlife in Sparta Township, New Jersey - Terrible Customer Service

1.0
Details
How is it acceptable to be in queue for more than an hour to file a claim. I followed the prompts and it pushes me into a queue. I have been trying to contact a claims specialist for several days. Maybe they don't realize that their customers have lives and can't stay on hold for hours.
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1 comment
Anonymous
#1750313

I sat on phone for 2 hours yesterday and no one would help me. When you do finally get someone, the English is so broken you can't understand them.

It's horrible service for something very important. CEO obviously does not care

Review
#1620958 Review #1620958 is a subjective opinion of poster.
Service
Metlife Life Insurance
Reason of review
Poor customer service

Metlife in Sparta Township, New Jersey - Customer Service Wait Time

1.0
Details
It is inexcusable that a customer has to sit in queue for more than an hour to talk to an agent. And this has not happened only once. It's every time you call. I have no idea how the claim will go. How is this acceptable?? I
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Review
#1620933 Review #1620933 is a subjective opinion of poster.

Metlife Products and Services Reviews

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Metlife in Beaverton, Oregon - Cant understand customer service

1.0
Details
Every time i contact them we get a service rep we cant understand they speak very broken English extremely frustrating have to keep repeating answers you can tell they are trying to read you scripted answers and really dont know what they are talking about
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Review
#1583485 Review #1583485 is a subjective opinion of poster.
Service
Metlife Life Insurance
Cons
  • Customer service cant speak understandable english
  • Have lousy customer service
Reason of review
Poor customer service