Metlife
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Metlife Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metlife has 1.3 star rating based on 154 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No one, Operators who have been helpful, Answer the telephone.
Cons: Customer service, Delay delay, Not reliable.Recent recommendations regarding this business are as follows: "I advise you to NOT use the online payment method and to stick with checks and mail.", "Beware", "Call and message everyday", "do not buy Metlife Dental insurance", "Do not use these people they are a fraud ! USE MUTUAL OF OMAHA!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metlife has 1.3 star rating based on 154 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No one, Operators who have been helpful, Answer the telephone.
Cons: Customer service, Delay delay, Not reliable.Recent recommendations regarding this business are as follows: "I advise you to NOT use the online payment method and to stick with checks and mail.", "Beware", "Call and message everyday", "do not buy Metlife Dental insurance", "Do not use these people they are a fraud ! USE MUTUAL OF OMAHA!".
Most users want Metlife to offer a solution to their issues.
Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Metlife Reviews
"Nice app"
Nice app. It's is very wonderful app in this world.It connect the people all over the world and realise people to have their love with them. User's...
"Bad Customer Service"
I've had a METLIFE whole-life insurance policy since 1974. I've always paid the premium by check in the mail. I used their online payment feature this...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad Customer Service
- Big brand name
- Non existent customer service
Preferred solution: I want my online payment posted.
User's recommendation: I advise you to NOT use the online payment method and to stick with checks and mail.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am so upset with Your company
I will be posting in every social media form I know about your company and how sorry it is! I have been trying to get an accident claim paid.
It is always something first of all took me over a month to get the paper work then the paper work was filled out wrong ( because i could not get ANYONE TO HELP ME) then had to refill it out then they couldnt read it so I filled it out again. And now it UNDERSTOOD REVIEW for 2 weeks??? COME ON DO BETTER!!! We pay for this insurance and we as customers deserve better service.
When you call all you get is someone that puts you on hold until they hang up on you after holding for hrs.. I self the other day for 81/2 hrs only at 5pm to be hung up on. I even called and would get a young girl who thought she had me on hold and she did not I could here her yelling at her kids fighting with your spouse and I was supposed to be on hold and was listening to this for over 5 hrs she never come back and BOOM 5pm rolls around I get hung up on. And every time I get this person she either acts like she can not hear me or she just hangs up on me.
BUT IM NOT QUALIFIED TO WORK FOR YOU?? I applied many times for customer service remote job which I have ran dealerships and other businesses for over 40 yrs so dont know what your qualification are but I must be WAY over qualified. I believe in customer service period. And your company DOES NOT CARE..
I will let everyone and every business I know NOT TO USE YALL!! Thank goodness Im not trying to get life insurance money .. NO ONE EVER CALLS ME BACK! I WANT SOME ANSWERS.
and I want all the time I have spent on the phone PAID 500.00 per day!! because my time is just as important at yours .. you say every call is recorded well lets get to it then!! Or is that a lie as well!!!
I have a lot of contacts in the business world and I will be calling each one of them and posting what I have been through in YELP, FACEBOOK, GOOGLE, and every other one I can think of.
PEOPLE needs to know about how this company operates. I have added my certificate number and my phone number at the bottom of anyone cares
Sincerely
Barbara Gillette
B258****
325-33*-***z
- Absolutely nothing
Preferred solution: My paid time it has taken me to do all this and being on hold and get my claim paid!!!
User's recommendation: USE Mutual of Omaha they pay in days not 6 months to a yr
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unsatisfied Customer
- Fraud
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use these people they are a fraud !! USE MUTUAL OF OMAHA!!
Insurance
- Unethical business practices
Preferred solution: Full refund
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Service is non-existent
I have been trying to settle a life insurance claim for which I am the beneficiary.
I have talked to five different individuals, including two supervisors, and each time I have been told that what is required is different. Each time, I have been told that they will send me electronically, a form to be notarized.
They claim to have sent it through the USPS over two weeks ago, but still has not been received. The each individual during the last four conversations has told me that it will be received within 24-48 hours. After each 48 hours I have called back only to be told by the last two agents that it's 48-72 hours.
I am calling again this morning after 96 hours because the form still has not been received.
The long-term health insurance division is not much better. I was told similar things about receiving necessary forms that finally were received via USPS two weeks later
- Difficult to deal with agents kick the can down the road
Preferred solution: I am the beneficiary on a life insurance policy and would like to receive the necessary forms to file the affadavit that policy holder died without an estate (she did have a will)
User's recommendation: Avoid
Okatie, South Carolina
The people that answer gave me the wrong information They have a difficult time finding the answers. They just look for something to read tha i already know. tion.
User's recommendation: do not buy Metlife Dental insurance
Denver, Colorado
Horrible customer service
User's recommendation: Call and message everyday
Brooklyn, New York
Be attentions please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
MetLife does not want to pay you back any money you pay them for long-term disability they will try every year to avoid paying you and try every means to stop paying anything.
I had a seizure and then a stroke which eventually led to brain surgery. Every year after I had the stroke they tried to not paying me my disability insurance by sending me letters telling me that I need to file some social security and even though I did every year and was collecting social security they kept sending me a letter every year telling me to collect social security or they would cut me off.
When my disability lead to brain surgery and I couldn't use my left side of my body anymore or get in a wheelchair even or take care of it myself in any way or form they came and said I owe them 37,000 and that they would not pay me for the next 5 and 1/2 years because social security paid me back what they owe me for when I originally filed the social security.
So now they're going to not pay me for 5 and 1/2 years when I'm at a point that I don't even want to live anymore if I have to do it like this, we don't want your way or happiness and now having to suffer trying to figure out how I'm going to make ends meet, not just for me before my family, they come and finally get what they've been trying to do every year which was to avoid paying me and now they're going to stop paying for the next 5 and 1/2 years if I live that long. I do not trust rent life with your money or don't rely on them for long-term disability because they will try everything they can to avoid paying you what you pay them to do.
- Are professional hustlers
- Are professional hustlers
Preferred solution: I just want them to pay me what I paid them to do, to provide long-term disability insurance coverage and payments.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Incompetent staff
- Too many to list
Preferred solution: Policy surrender
User's recommendation: Don’t bother using MetLife
Southampton, New York
Customer service on phone
Barnesville, Georgia
Very disappointing
User's recommendation: I would not recommend this company to anyone.
Jacksonville, Florida
Find out about my critical illness claim
User's recommendation: Make it simple and just send all the claims to one department I know you have more than one company that you deal with but a critical illness claim should go to the critical illness department simple
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wausau, Wisconsin
Horrible rotten company.
User's recommendation: STAY FAR AWAY FROM THIS RUDE OBNOXIOUS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Price increase
- Price
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor Service
I just tried to contact your company in regards to the open enrollment happening through my work. The number I called was on the dental plan overview, and yet was not specifically for the Dental area.
After being on the phone for 20 minute of my lunch break, and BLIND transferred 6 times (several times to the wrong department), I was yet again blind transferred to a wrong number, at which time I had to hang up without any answer to my questions. I haven't even enrolled and I was already treated with a level of disrespect when I tried to tell the final associate my concerns and then he blind transferred to a bad number, I can only assume it was intentional.
I still don't have answers to my questions, and I'm hesitant to even attempt a call back to try to get them. That is POOR customer service.
Preferred solution: Apology
Companies Similar to Metlife
Primerica
“Agent by the name of Rako B. Bunton illegally wrote a policy in my name with another party Stevlana...“
United Concordia Dental
“Through my husbands military service we had dental insurance through United Concordia. While stationed...“
Liberty Mutual Insurance
“I was heading to work this morning and I got on the side of street there was too many people had to get...“
GEICO
“So my Audi S7 was parked out on the street in the town of Los at 3:00 a.m. on September 15th 2023 I was...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
In response to OP’s December 17 comment.... what SSDI gave you in a lump sum WAS what THEY owed you from date of application.
But on the date you applied you were getting MetLife payments. You can never get both. The maximum monthly benefit is what MetLife was paying out. Now, they and SSDI will join forces to ensure you get that same amount.
I do have to ask. You received a MetLife payment every month. Before and during SSDI application process.
There was never and deficit in payments. What did you think that $37,500 lump sum was for and where did it go?
Met Life is only asking for the back SSDI you were sent. Met Life was paying you fully for those months in question.
So their option is to take away my long-term disability for five and a half years with no other compromise not take half and I get half so I have some type of income coming in? Come on. There has to be another option besides cutting me off at the neck.
SSDI is your new monthly benefit. MetLife will add to it but only so it EQUALS your MetLife benefit.
Say MetLife was paying you $3000/month for first two years. At the end of first year you are required to apply for SSDI. It takes almost a year from application to get approved at $2500/month. SSDI sends you 12 back payments of $2500 each.
That amount you owe MetLife because during that year they were continuing to pay you $3000/month.
In the future SSDI will pay you $2500 and MetLife $500 each month. You don’t get to keep the backpay.
Agree. I don’t understand why OP is so confused. What did he think that lump sum of back SSDI was for?
It was for money owed at least that's what I thought it was for like I said I never been in this situation before it's not like I knew what to do or that it was explained to me properly. I tell you what every one of y'all that disagrees with me and sides with MetLife either y'all have never been in this situation before or you are working for Metlife.
Because I don't see how anybody could think that I couldn't have seen it the way I seen it or that I'm going to suffer the way I'm going to suffer because I was not aware of the situation. No matter what they should still be some type of compromise or negotiation available to me but no it is just for the next five and a half years we're not going to send you anything till we recruit the money that you did not know you were supposed to give us.
On top of the fact that every year on January of each year they kept trying to take the money away by sending me messages telling me to apply for social security or they will cut me off and they knew when it started because I informed them because I was aware I needed to. There should always be some type of option to help the customer out if a mistake was made not sorry about your luck have a good life with what you have left of it.
No one is taking away your long term disability. Now, SSDI is paying the bulk of it and MetLife will supplement it to equal your original monthly payment. What they are taking away is 37,500$ over 5 1/2 years because you kept the $37,500 SSDI sent you that belongs to MetLife.