Product: Metlife Claim Clear all filters (32 of 32 reviews match)
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MetLife Does Not pay claims

Lie insurance laim has been filed for nearly a month and MetLife keeps delaying payment. The Customer NO SERVICE does Not answer the phone ? For both customers and the MetLife Representatives. What has happened @ MetLife that their service has become Terrible ???
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Review
#1638228 Review #1638228 is a subjective opinion of poster.
Service
Metlife Claim

Metlife Auto And Home Mydirect in Wilmington, North Carolina - Bad customer service. After paying w/o fail they said they canceled my policy before hurricane Florence. Although they kept taking the payment.

1.3
Details
Bad customer service. After paying w/o fail they said they canceled my policy before hurricane Florence. Although they kept taking the payment. They claim they sent a notice they were raising the rates and they didn't get it back. So they cancelled the policy back in May. Yet they kept taking the payment for the insurance w/o letting me know there was an issue. Companies like Metlife are fleecing their clients during this disaster making up excuses to not payout after taking in the premiums all along. We've never missed a payment and were never late because it was a payroll deduction, still they are looking for excuses to not cover us when we needed. How many more people are they doing this to. Where is the insurance commissioner on this? He has no problem when they ask to raise rates. How about helping the people of North Carolina during this disaster. Is he supposed to look out for us too or just the insurance's billions of dollars in profits on our backs. Remember, Metlife you cannot depend on them when you need them. Seek an insurance company that will be there when it counts not make excuses as to why they won't help.
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1 comment
MassiveQuokka
#1572104

Company should be investigated as to how many claims they are refusing w/ bogus excuses to people suffering w/ Florence's after mat.

Review
#1370295 Review #1370295 is a subjective opinion of poster.
Service
Metlife Claim
Reason of review
Metlife refusing to cover losses after taking payments all year.
Loss
$25000
Preferred solution
Make good on my policy. Not refuse coverage. They took payments all along.
1.0
Details
They have to fix my car as one of the customer hit my car in the parking ,when I asked to cover all the damages,they stop answer my calls and my emails it has been more than a Month .They refus to gave me a finale dissusion or send me a document about that,I did every...
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Review
#1289812 Review #1289812 is a subjective opinion of poster.
Service
Metlife Claim
Pros
  • No one
Cons
  • Denied claim
Reason of review
Order processing issue
Preferred solution
Full refund
Tags
  • auto insurance

Metlife - Non payment AUTO CLAIM BODILY INJURY TEXAS

Non payment Their customer hit me. Brain trauma
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Review
#1289306 Review #1289306 is a subjective opinion of poster.
Service
Metlife Claim
Reason of review
Problems with payment
1.7
Details
I am retired from MetLife having served 30 years mostly in Field Management and thus have earned good retirement benefits. My spouse passed away 4/16 of this year and needless to say I have much to process in claims, change of beneficiary etc etc. I am 72, and have...
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Review
#1257156 Review #1257156 is a subjective opinion of poster.
Service
Metlife Claim
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
It is clear that they delay the payment of claims for what ever reason so I would ask you to think about this before you provide for your loved ones. His sister's case is not a hardship but the people who will depend on your Life Insurance could well be. Metlife may...
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Review
#1234104 Review #1234104 is a subjective opinion of poster.
Service
Metlife Claim
Cons
  • Your company does not pay claims
  • Delay delay
  • Any of their answers
Reason of review
Problems with payment
Tags
  • Metlife Bad Insurance

Metlife in Chicago, Illinois - Customer service

1.0
Details
I have made numerous (20) calls since August 2015 and my issue is still not resolved! Take all my information and tell me they will get back and never have called me back! I will change Metlife dental as soon as I can! Each time I call it takes 20 minutes out of my day that I should be enjoying. I have a large family and work friends and I tell them when given the chose not too pick Metlife Dental since they never resolved my issue that should of been corrected after my first call to them!
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Review
#785893 Review #785893 is a subjective opinion of poster.
Service
Metlife Claim
Cons
  • Your company does not pay claims
Reason of review
Problems with payment
Loss
$150
Preferred solution
Full refund
1.0
Details
I went to cancel my auto insurance because I found a better company. I called the 1-800 number spoke with several people who do not speak English well. My new auto insurance faxed over the new coverage. Met-life kept billing me and would not take the coverage off. They...
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Review
#783682 Review #783682 is a subjective opinion of poster.
Service
Metlife Claim
Cons
  • Creation a serious problem due to lack of compency
  • Lack of customer service
  • Being passed back and forth with no resolution
Reason of review
Poor customer service
Loss
$500
Preferred solution
I want met-life to contact the state of new jersey and unsuspend my license and registration, and not be charged an resturation fees, or met-life pays all the fees
Tags
  • Auto Insurance Policy Cancellatio

Metlife - Claim Review from Chicago, Illinois

1.0
Details
I have been getting the run around from MetLife over a short term disability claim after having worked for my job for over 25 years. I had to use all my accrued time before I was able to apply and now MetLife refuses to pay the few hundred dollars that they should have. I am so frustrated and stressed out from what this company has put me through, and it appears there is no where to turn for help. Does anyone have advice on this situation?
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Review
#737321 Review #737321 is a subjective opinion of poster.
Service
Metlife Claim
Reason of review
Poor customer service

Metlife Reviews

  1. 84 reviews
  2. 12 reviews
  3. 2 reviews
  4. 1 review
  5. 3 reviews
Metlife reviews
This company is horrible to deal with. My son’s car got rear-ended by a women who hit him and knocked him into the car in front of him. This was in a left turn lane at an intersection. They all pulled over and the lady in the back car said she was sorry and did not...
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Review
#704062 Review #704062 is a subjective opinion of poster.
Service
Metlife Claim
Cons
  • Claim adjuster
Reason of review
Failure to pay claim
Loss
$4000
Preferred solution
Full refund
Tags
  • Metlife Bad Insurance