Metlife
Reviews and Complaints
Lack of integrity
User's recommendation: sadly, probably not for short term disability issues
Pdf file
Went up on my property for one claim
Auto renew policy didn't renew automatically; Customer service kind but didn't help at all
User's recommendation: Find a different company (maybe growing pains in being acquired by Farmer's??)
Filed a claim after 18 years of paying into the company
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Verified ReviewerPremiums doubled for no apparent reason. no customer service apparent. MetLife app useless
- Not reliable
- Useless
- Non-responsive
Preferred solution: Full refund
User's recommendation: go anywhere else. this insurance co. has only (1)-one objective- fraud
Terrible policy service and horrible customer service
My father worked for Met for 40 years. I've always had Metropolitan Insurance.
I've had homes insured with Met for 25 years. So, I always had faith in Met. Until now. I had a roof leak at a rental house (1 of 2) and wasn't sure if insurance would cover it, I filed a claim, an adjuster made an inspection and it was determined that the cost of repairs didn't exceed the deductible.
That was May 2020. Fast-forward to November 20. I receive a call from my mortgage company saying my insurance was being non renewed. Shocked, I called Met.
The first phone call lasted 1 hour and 50 minutes. I was finally told that the adjuster recommended nonrenewal due to the repairs needed. They had been sending paperwork to the wrong address for months. (I have had multiple issues with getting Met to correct inaccuracies with contact information.
Apparently they work across multiple systems which don't communicate.) I now had 10 days to supply proof of the repairs. No problem. My second phone call lasted 40 minutes and I finally got someone willing to accept the emailed documents. Nothing happened.
On the third phone call which lasted 1 hour and 35 minutes, I tried d to find out the status of my policy. I was told that despite their error informing me in a timely manner of the need to produce proof of repairs, the policy was not renewed. I was sent to one of their off-brand companies to re-insure the property. At a higher rate.
With higher deductibles. Each phone call requires at least 30 minutes to get through the gatekeepers of customer service - a 'round the world extravaganza of foreign call centers - to get to someone who may or may not help you. I was transferred at least 6 times on the two long calls and had to repeat the whole story each time. I will be looking to move all of my policies from Met.
I am so disappointed and disgusted that they would treat a good customer this way. Twenty-five years. Homeowners insurance, landlord insurance, boat insurance, auto insurance. And, not one person in authority could be bothered to speak with me about my problem.
Go anywhere else but Met. I'd give them zero stars if I could.
User's recommendation: Get your insurance ANYWHERE but Met
Horrible customer service
The billing method was changed without any prior notice because they did not receive the proper documentation. The first time I called the agent got my information and said the job was done.
A week later when i see that the billing method has not been changed I call up again. After waiting for 45 mins the agent (Mitchell) asks me some questions and hangs up on me. I call again, after another 45 mins wait and a call for an hour the agent says she will send me the required form on my email. I did not receive it.
Hence, I called back, this time the wait was for an hour and I asked to talk to the supervisor (Nikki T). She mailed me the form and I confirmed three times that I send the form online and did it so. I also confirmed that I will get a confirmation of form received within 24-48 hours. Of course, I did not receive any email.
So i called back - wait - the agent says I have to write my policy number in the subject line and hangs up on me. I call back - wait - the agent says I can write whatever I want on the subject line. I ask to talk to the supervisor (May) - the supervisor tells me that they do not accept this form online and I have mail or fax it. She promises me she will call back - of course she doesn't.
I still do not know what has happened to my form and if my billing has changed. This in my opinion is abuse and not just horrible customer service.
If this has negative 5 stars, I would give that
- Worst customer service possible
User's recommendation: DO NOT BUY METLIFE
Customer Service
Preferred solution: I have been a customer for years and this is the WORST customer service ever!
2020 Tax Form 1099R
Preferred solution: A federal form 1099R for Tax Year 2020
Car insurance
User's recommendation: Be wary
FMLA claim
Preferred solution: a phone call now 208-699-1773
They are unscrupulous. It's no wonder they are going out of business.
Preferred solution: Let the company propose a solution
User's recommendation: Avoid MetLife , (Metropolitan Life) , at all costs. If you do business with these unscrupulous purveyors of smoke and mirrors , I promise you , you will be sorry .
I’m tired of trying to understand foreigners on the phone
Old Address On Claim Form
User's recommendation: ENSURE MEDLIFE HAS UPDATED INFORMATION ON THEIR WEBSITE
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I filed a complaint with the California Department of insurance for non payment of disability insurance with all documentation on how they don't follow ANY insurance guidelines. CDI does NOT CARE.
They do zero. I don't even know why they exist.