1.9K views
New Reviewer
8 comments

My father passed on 09-12-2011. He left me a metlife life insurance policy.

I started making calls in regards to the policy on 01-01-2012. It is now the 1st of February and i am still being sent forms and getting the run-around. I have been sent wrong forms and been made to talk with a customer service department located in costa rica south america whom im told by all representatives has no supervisor on duty. In short if you are thinking of life insurance...

DO NOT use METLIFE! I am on my 6th week of making phone calls and filling out wrong forms and was told today, February 01 2012 that it still may be up to three more weeks.

The company is too big and has no regards for the customer other than to take your money and not pay out when its time for them to do so. I have documentation on all of the above statements for those who need it!!!!!!!

Location: Richmond, Virginia

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

First off they sent my TCA packet to the WRONG address. I was lucky that no one was able to cash any of the checks.

Finally about three weeks after the account was payed out - I receive the TCA packet. I've been to two banks - one I've been a member at for about 20 years and they both put a two day hold on deposits made with the TCA checks. I'm calling in the morning and asking for a check. I don't like having to wait two days when it is my money.

Total control is an extremely misleading name for this type of service because you have less control than just putting your money in a conventional bank. I won't be buying any policies from them - ever.

Guest

Metife contacted me and said there was a policy held by my Mom. They sent me an Express claim form.

Some months afterward I found the original policy.

It was for twice the amount the sent me. What can I do.

Guest

My ex-husband passed away almost two years ago...JUST recently MetLife contacted me that my husband had a life insurance policy and I WAS THE BENEFICIARY on the policy.Over two months ago i sent them the certified copy of the death certificate filled out all the forms they sent me.During our several telephone conversations they became aware that we were divorced.They then requested a certified copy of our divorce papers.I called them2 weeks after they received the divorce papers and they stated to me that MY RIGHTS AS THE BENEFICARY HAVE NOT SURVIVED MY DIVORCE??? A MAN FROM METLIFE DEATH CLAIMS AT 500 Shoolhouse Road, Johnstown PA said to wait for the letter explaining why this happened.

I AM THE BENEFICIARY JUST BECAUSE WE ARE DIVORCED DOES NOT MEAN HIS THREE CHILDREN WE HAD TOGETHER AND MYSELF SHOULD BE LEFT WITH NOTHING. I AM CURRENTLY SEEKING A LAWYER AND I AM NOT ONLY GOING TO SUE FOR THE POLICIES VALUE BUT FOR ALL THE BACKUP-LAWYER FEES-ANDMETAL DAMAGES MetLife has imposed on my family!!!!

SEE YA IN COURT!!! PLEASE PEOPLE...PLEASE DO NOT OBTAIN A LIFE INSURANCE POLICY WITH METLIFE THEY ONLY KNOW HOW TO HOLD OUT THEIR HAND FOR UR MONEY BUT THEY HAVE EVERY INTENTION ON KEEPING IT!!!!

Guest
reply icon Replying to comment of Guest-461632

After a divorce, you lose those rights. Way to scam your ex.

Guest

I am having similar troubles i have talked to 3 different customer service persons so far the first time was to find out the hold up on the tca,, apparently they were waiting on a enrollment form or something from the work place my dad have the l ins policy from and told me the email had been sent monday before last.. i called yesterday got a diff rep and was

told that the email was sent the same monday i called to find out what was going on (supposedly right before i called...) funny thing ??

i just got off the phone with the human resource department that handles the insurance claims. called koch something..

they informed me that there is no record at all of an email to the rep. met told me the email was sent to..

Guest

If the policy was over $50,000 MetLife is REQUIRED to create a TCA in your name. You can easily pay all the bills with the TCA because they send you a check book.

If the policy was not over that amount, when you sent in your claim form you would've indicated that you either wanted a check or TCA. They can only be issued these two ways.

The real problem is with the imaging company ACS, if they upload something and put in the wrong account number or misspell something, it can be *** to find it.

Guest

:( Same thing is happening with me! They throw up one road block after another.

Their newest trick is to send the insurance pay out to a thing they call Total Control Account. Another way to hold the money and actually make it harder to receive the funds. Terrible service for a family that needs the funds to pay the deceased bills. I am filing a complaint with Dept.

of Regulatory Agencies-Division of Insurance that requires a Met Life Manager to respond. I wish you luck.

Guest

Please call the customer service and ask to be transferred to someone in the United States. They have to transfer you and you can request to speak to a Supervisor.

Metlife Reviews

  1. 123 reviews
  2. 20 reviews
  3. 5 reviews
  4. 2 reviews
  5. 4 reviews
Metlife reviews