1.3
  • Operators who have been helpful1 votes
  • Customer service1 votes
  • Claim adjuster1 votes
  • Cancellation1 votes
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  • Feb 26
  • Life and Casualty Insurance
  • Minneapolis, Minnesota
  • Life Insurance
  • 27
  • REVIEW RATING 3/5

I bought a life policy fifteen years ago. Yesterday I called the main office on the policy with some questions. After being given a total of seven different phone numbers and thirty five minutes of transfers to the "right" person, I left a message. Twenty hours later and I haven't received a call. Ooops I did get a call. It was from one of the Auto and Home sales guys that I spoke with... Read more

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  • From mobile
  • Metlife
  • Feb 10
  • by anonymous
  • #593336

Cancelled me because I have a few slate shingles missing gave me a 20 days notice. Add comment

  • Feb 08
  • Life and Casualty Insurance
  • Auburn, Washington
  • Disability Insurance
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

Absolute worst company I've ever had to deal with. My wife and I have paid extra into a policy that would pay out in 90 days rather then 120 days. It's been 6 months and still no answer as to weather or not they will pay her disability. They've talked to her doctors at least twice, hired an ouside doctor to review her files, and have had there in house nurse review her files. Still no answer,... Read more

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  • Feb 07
  • Life and Casualty Insurance
  • Life Insurance
  • 84
  • REVIEW RATING 4/5

My unfortunate experience with Met Life began in 1972 when I surrendered a whole life insurance policy to a local Metropolitan Life Insurance Co. agent. I had lost my job and couldn't afford to pay the policy's premium. When I didn't receive a check from Met Life for the cash surrender value of the policy, I returned to the agen't office and told him about the company's failure to send me a... Read more

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  • Feb 01
  • Property Insurance
  • Cary, North Carolina
  • Homeowners Insurance
  • 60
  • REVIEW RATING 4/5

Had two claims in twenty years equaling $10,000 and my policy was cancelled. They claimed that the claims were within 3 years so they could no longer insure me. My car insurance is with metlife but that will also change. This is a company run by criminals and I want everyone to know it. You think you pay your insurance for 20 years and there is some customer loyalty but not with this company, two... Read more

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  • Jan 08
  • Health Insurance
  • Chelmsford, Massachusetts
  • Marketing Calls
  • 110
  • REVIEW RATING 4/5

It is nearly impossible to reach my claim adjuster, Sheila Macguire. She has ignored my phone calls and messages on several occasions. I have never been able to reach her directly. I left many notes through other workers at MetLife for her to call and she still doesn't. The only two times she called me back was once after I spoke to her supervisor and once after I had complained for a while with... Read more

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  • Dec 15, 2014
  • Life and Casualty Insurance
  • Morristown, Tennessee
  • Car Accident
  • 115
  • REVIEW RATING 4/5

A met life insured vehicle hit my truck. Side swiped me in the left lane going down the interstate. The driver was cited at the scene. It's been a month and met life has done nothing but give me the run around. The adjuster Shawn Gauss is never at work and when he's there his attitude is aweful. I have called his supervisor which is now has been two weeks of calling and leaving messages. At this... Read more

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  • Nov 26, 2014
  • Auto Insurance
  • Mount Dora, Florida
  • Car Accident Insurance
  • 97
  • REVIEW RATING 3/5

This is the worst company ever in accepting liability. Their driver got two tickets, hit my car from behind and they still need more information before they accept liability. They are a JOKE. I would never do business with them. After I contacted the adjuster she said that it would take ten more days for them to decide. She also said that this could take longer if their driver does not reach... Read more

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  • From mobile
  • Metlife
  • Nov 21, 2014
  • by anonymous
  • #560505

I have had a Metlife Auto Insurance Policy for 5 plus years. 2005 Dodge Magnum was totaled out. I was advised due to prior damage on the car. They will cut me a check for $1000. Advised that there is $9000 worth of damage on the vehicle and it is being deducted!Wow... Add comment

  • Nov 14, 2014
  • Auto Insurance
  • Wilkesboro, North Carolina
  • Insurance Claim
  • 181
  • REVIEW RATING 5/5

It is very sad when you are hit by another driver, and everyone including MetLife lies for them. I was sideswiped by a driver insured by MetLife. The driver was cited, and the police report clearly stated that he drove into my lane. Since he was in a large truck, it crinkled my Toyota like a tin can. After two weeks of leaving voice mails, and unreturned phone calls, I finally spoke with a... Read more

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