MetLife Complaints and Reviews

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Main address: P.O. Box 489 02887-9954 Warwick RI
1-800-638-5433,1-800-MET-LIFE, 1-800-638-5433, ,
  • 121+1 mobile complaints
  • $380K claimed losses
  • $3.1K average
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  • Aug 28
  • Auto Insurance
  • Plano, Texas
  • Unprovided Service
  • 30

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was not drivable. Submitted a claim and spoke with representative Kezia Hobbs- Jackson(phone number 1-800-854-6011 ext. 5627). After more than 2 weeks(it is 8/28/14) of them "investigating"(which she said could take months even after their insured accepted liability and confirmed... Read more

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  • Aug 26
  • Government
  • Policies
  • 16

Their policies have basically left me without a dime.. Approved me for 150 days of STD and have to review a back condition that will never allow me to sit or stand for any length of time without surgeries for excruciating pain. They cut off all income and I was terminated from my job as well. I am fused and have Lumbar radiculopathy and neuritis. ...Hello a LTD is what I have. Why do they put... Read more

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  • Aug 11
  • Life and Casualty Insurance
  • Incompetent Staff
  • 59

Metlife is the most aggravating insurance company I've dealt with. One of their clients hit me coming out of a parking lot into my lane of traffic and it took them 2 weeks just to go over everything and accept liability. Then the adjuster calls me and tells me that my vehicle is a total loss and offers me $5000 below any comparable vehicle average, NADA and KBB values just to try and get out of... Read more

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  • Jul 29
  • Life and Casualty Insurance
  • Cervical Spine Surgeries
  • 1
  • 1
  • 96

I have had two cervical spine surgery's that has placed me on social security disability for the past 3 years. MetLife is my LTD provider and they have fought me tooth and nail while I was still in a brace on my second surgery. They actual told me I could get another job like working in a store. Really I was one month out of major surgery with a full brace on my back with no movement. They... Read more

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  • Jul 22
  • Health Insurance
  • Des Moines, Iowa
  • Variable Annuity Purchase
  • 1
  • 1
  • 31

purchased a variable annuity. numerous investment options. can't download investments into my Quicken and it takes forever to enter each investment by hand. value of investments can't be determined. no stock symbols for mutual funds. investments very expensive. impossible to determine true cost and fees associated with product. horrible disclosure to consumer. very little information is... Read more

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  • Jul 22
  • Auto Insurance
  • Auto Insurance Cancellation
  • 64

In 2003 we had a claim after a hurricane. There was some issue with the roof and we filed a claim for $2000 in damages. We paid $500 deductible. All was fine until the end of the year, when we got notice that our mortgage company requested we pay our balance in full. The bank said it was because the insurance company canceled the policy. We never got notice that the company canceled the policy.... Read more

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  • Jul 17
  • Health Insurance
  • Bronx, New York
  • Unprofessional Customer Service
  • 49

MetLife is so unprofessional, never get a call back on claim status and when I do get the chance to talk to someone they dance around providing no valid update. Every time the response is, we have your claim in review they state 5 business days from receiving information so this goes on for days past 10 days. They just do not care about your need for STD pay and I get the feeling they laugh and... Read more

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  • Jul 17
  • Dental Services
  • Military Membership
  • 50

My husband is a military reserve officer and our family began using Met Life's dental plan. Myself and our daughters went to our dentist and Met Life approved our coverage and services were rendered. Several months later Met Life sends all of our dentist a letter requesting their money back and stating we were Not covered. We contact Met Life to see what's going on and they tell us we owe some... Read more

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  • May 31
  • Life and Casualty Insurance
  • Atlanta, Georgia
  • Disability Insurance
  • 73

I have been out of work since 4/21 as instructed by my doctor. I have been on the phone EVERYDAY since 4/22 with MetLife to make sure that they have everything thing that they need to process my claim. They have had ALL necessary documentation for AT LEAST OVER two weeks and I have yet to get a response from them about my claim. My doctor has now instructed me to stay out of work AT LEAST an... Read more

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  • From mobile
  • MetLife
  • May 18
  • by anonymous
  • #488335

They went up on my house insurance 300dollars. I live in fl we haven't had hurricane since 2005. I pay hurricane fee of 159 every yr which is supposed 2 keep the rates from going up. I want 2 know the reason y it needed 2 go up 300 from last yr. Im so pissed. These insurance co's have so much money & keep taking it away from people who are barely making ends meet. These insurance co's need 2... Add comment

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