1.3
  • Operators who have been helpful1 votes
  • No one yet1 votes
  • Customer service2 votes
  • Claim adjuster1 votes
  • Cancellation1 votes
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  • Mar 25
  • Property Insurance
  • Atlanta, Georgia
  • Home Insurance
  • 23
  • REVIEW RATING 4/5

It's unbelievable how Metlife handled my mom’s situation where a claim should have been filed for her garage roof. But based on the conversation with her before she died, I do believe that she was brushed off due to being elderly and not fully understanding. My experience with various staff since 2014 supports what she told me. I have never seen a company that reneges on their word, tell you... Read more

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  • Mar 23
  • Life and Casualty Insurance
  • Stanford, California
  • Car Insurance
  • 13
  • REVIEW RATING 3/5

I was hit by another car and all Missy Dean (investigator) and Melissa cohmer (insurance agent) would say is the other party wasn't returning their calls. Months go by so I had to do my own investigating to track down the other party and even when I got ahold of them MetLife still didn't do much. I was doing all the back and forth with the other insurance company to get anything from them.... Read more

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  • Mar 18
  • Life and Casualty Insurance
  • Baton Rouge, Louisiana
  • Home Insurance
  • 25
  • REVIEW RATING 4/5

I was trying to get a refund on an account that was never activated or in-forced. I call on 1/22/2015 and was told that my account information would have to be ordered. And someone would call me On 2/9/2015 I call to check on the status and was told someone would call me. On 2/13/2015 I called and was told that the records were in the system and that someone would call me. On 3/12/2015 I called... Read more

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  • Mar 06
  • Life and Casualty Insurance
  • Flushing, New York
  • Life Insurance
  • 134
  • REVIEW RATING 4/5

I never in a million years thought, that this would happen to my family. My parents who are hard working people, trusted a metlife broker and had given him the benefit of the doubt. He handled everything for my parents, advised them to switch and upgrade policies and pay a higher monthly premium. That resulted in him writing fraudulent loan checks. We recently found out last year, Summer 2014.... Read more

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  • Feb 26
  • Life and Casualty Insurance
  • Minneapolis, Minnesota
  • Life Insurance
  • 100
  • REVIEW RATING 3/5

I bought a life policy fifteen years ago. Yesterday I called the main office on the policy with some questions. After being given a total of seven different phone numbers and thirty five minutes of transfers to the "right" person, I left a message. Twenty hours later and I haven't received a call. Ooops I did get a call. It was from one of the Auto and Home sales guys that I spoke with... Read more

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  • From mobile
  • Metlife
  • Feb 10
  • by anonymous
  • #593336

Cancelled me because I have a few slate shingles missing gave me a 20 days notice. Add comment

  • Feb 08
  • Life and Casualty Insurance
  • Auburn, Washington
  • Disability Insurance
  • 1
  • 1
  • 105
  • REVIEW RATING 4/5

Absolute worst company I've ever had to deal with. My wife and I have paid extra into a policy that would pay out in 90 days rather then 120 days. It's been 6 months and still no answer as to weather or not they will pay her disability. They've talked to her doctors at least twice, hired an ouside doctor to review her files, and have had there in house nurse review her files. Still no answer,... Read more

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  • Feb 07
  • Life and Casualty Insurance
  • Life Insurance
  • 144
  • REVIEW RATING 5/5

My unfortunate experience with Met Life began in 1972 when I surrendered a whole life insurance policy to a local Metropolitan Life Insurance Co. agent. I had lost my job and couldn't afford to pay the policy's premium. When I didn't receive a check from Met Life for the cash surrender value of the policy, I returned to the agen't office and told him about the company's failure to send me a... Read more

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  • Feb 01
  • Property Insurance
  • Cary, North Carolina
  • Homeowners Insurance
  • 85
  • REVIEW RATING 4/5

Had two claims in twenty years equaling $10,000 and my policy was cancelled. They claimed that the claims were within 3 years so they could no longer insure me. My car insurance is with metlife but that will also change. This is a company run by criminals and I want everyone to know it. You think you pay your insurance for 20 years and there is some customer loyalty but not with this company, two... Read more

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  • Jan 08
  • Health Insurance
  • Chelmsford, Massachusetts
  • Marketing Calls
  • 131
  • REVIEW RATING 4/5

It is nearly impossible to reach my claim adjuster, Sheila Macguire. She has ignored my phone calls and messages on several occasions. I have never been able to reach her directly. I left many notes through other workers at MetLife for her to call and she still doesn't. The only two times she called me back was once after I spoke to her supervisor and once after I had complained for a while with... Read more

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