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  • Customers like
    • No one yet2
    • Operators who have been helpful1
  • Customers don't like
    • Customer service6
    • Claim adjuster2
    • Not trustworthy2

  • Aug 18
  • Life and Casualty Insurance
  • Arvada, Colorado
  • Life Insurance Coverage
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

I received a check from Metlife for the the exact amount I pay eveery quarter for a whole life policy. I found that odd, so for three days straight have tried to reach someone, trying many different numbers. I get the same recording and go through the same circle every time. I have wasted an hour and a half doing this. Finally went on line to find some information and after filling out... Read more

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  • Aug 11
  • Life and Casualty Insurance
  • Canyon, Texas
  • Metlife Homeowners Insurance
  • 26
  • REVIEW RATING 4/5

We had a storm in town,I lost shingles and staples,it has hail damage,the adjuster asked several times if I had talked to anyone,I said no but I had 10 or so cards on my door,they knew it was bad.He denied my claim and my insurance was due,before he even came,they increased my bill $500.I am still losing shingles,almost everyone in my neighborhood for blocks has a new roof,all over town.I feel... Read more

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  • Aug 07
  • Property Insurance
  • San Antonio, Texas
  • Metlife Homeowners Insurance
  • 33
  • REVIEW RATING 4/5

Received a bill from MetLife today, Aug 7, 2015, where my mortgage insurance is due on Aug 15,2015 from MetLife for homeowners insurance, which was supposed to be paid directly from my escrow account. I called MetLife and asked them to call my mortgage company to fix the discrepancy. I was told by two different people at MetLife that they do not make phone calls. I also contacted my mortgage... Read more

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  • Jul 21
  • Health Insurance
  • Brandon, Florida
  • Metlife Disability Insurance Claim
  • 1
  • 1
  • 71
  • REVIEW RATING 4/5

Their investigations towards the decision of whether approving a claim or not are very poor. They are very unreasonable, unreliable and unprofessional. They have denied my claims on several occasions and I have had to appeal. The claims are not evaluated in their merits. They do not abide by the contract (policy). They do not respect the due process. I have been without income for months because... Read more

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  • Jul 15
  • Life and Casualty Insurance
  • Albany, New York
  • Metlife Disability Insurance
  • 36
  • REVIEW RATING 3/5

Disability ins. Took 4 months to get paperwork right they mail a check to 152 street now anyone with common sense can see that's not a proper address. But they mail it anyway keep telling me to wait finally they put cancel on check that takes 7 to 10 days then they will mail another. Left three messages for my case manager who is the only one who can help with the process and they have never... Read more

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  • Jul 13
  • Employees and Ex-employees
  • Tempe, Arizona
  • Metlife Work Experience
  • 62
  • REVIEW RATING 3/5

After working as an advisor for a subsidiary of MetLife for over 20 years, Met decided to consolidate the companies. I decided to go the Independant Advisor route. MetLife has done everything possible to harass me, my colleagues, as well as, my clients (who are no longer associated with MetLife). Of course, when they were "selling" those of us with the subsidiary on staying with the combined... Read more

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  • Jul 10
  • Life and Casualty Insurance
  • Metlife Life Insurance Claim
  • 134
  • REVIEW RATING 4/5

My 83 year old father died of a massive heart attack while driving and hit a tree. My 80 year old Mother filled out a great deal of paperwork and mailed in the required death certificate. MetLife then sent a letter stating that they needed a toxicology report, a written report by EMTs on the scene, and a police report. At 80 my Mother had no idea how to obtain these. My daughter who works in... Read more

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  • Jul 05
  • Life and Casualty Insurance
  • Clarendon Hills, Illinois
  • Metlife Life Insurance
  • 85
  • REVIEW RATING 4/5

my mother had the agent come to the house to sign the paperwork continuing the met life insurance provided at her work,When he came to the house she was 85 lbs and was putting her life insurance evenly to my sister and I ,when I inquired about the policy ,agent said it was something about me stealing ,however my sister got durable power of attorney off the internet and the notory public said her... Read more

Was this review helpful? 1 0

  • Jun 25
  • Health Insurance
  • Short Term Disability
  • 52
  • REVIEW RATING 4/5

Metlife is the abcense manager for my company. I have been out of work 12 weeks with no pay. My case manager left for a week and passed my case to someone else without telling me. This person was out of the office as well. For 2 weeks I was not able to reach anyone about my case. When you call customer service they are not much assitance. The only thing they can do is refer you back to your case... Read more

Was this review helpful? 1 0

  • Jun 09
  • Insurance
  • Raritan, New Jersey
  • Insurance Policy
  • 117
  • REVIEW RATING 4/5

I called to get a quote for Auto & Home since my employer has a program with them. Cindy Howell was extremely nice and responsive throughout the quote process, however, after we decided to go with MetLife and signed on the dotted line, she couldn't care less about us. For weeks she never returned my calls/emails and the few times I finally got lucky enough to have her answer the phone she's... Read more

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